Delete Your Account & Data

Bakala (app package com.bakala.app, and bakalabh.com)

If you have a shopper account

You can delete it yourself, straight away:

• In the app: open Profile, then Delete my account.
• On the web: sign in and open your account page, then Delete my account.

This removes your account (email address and password), your marketing choice, and the link between you and your reservations and leaderboard name. Past reservations stay with the shop as anonymous records (a pickup code and quantity), because the shop needs them for its own history. If you can’t sign in, email us from the address on the account and we’ll delete it for you.

To remove what is stored only on your phone or browser (reminders, the game, your language), clear the app’s storage in your phone settings, or this site’s data in your browser.

If you registered as a Shop Owner

You can request full deletion of your Shop Owner account and everything tied to it. This removes:

• Your account (email address, password/authentication record)
• Your shop listing (name, area, phone number, pickup location)
• Every surplus bag you’ve posted, including photos
• Any shopper reservations tied to those listings (only a pickup code and quantity, no shopper personal data)

How to request it: email 3den.org@gmail.com from the address you registered with, with the subject “Delete my Bakala shop-owner account.” Include your shop name so it can be located quickly.

Timeline

Requests are processed manually and completed within 14 days. You’ll receive a confirmation email once your account and data have been removed.

What we may retain

None. Bakala does not process payments and keeps no billing/transaction records tied to your identity, so there is nothing legally required to retain after deletion.

This page is the official account-deletion request channel for the Bakala mobile app (package com.bakala.app) and bakalabh.com.
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